Website: www.pranabeautytt.com
Business Name: Prana Beauty TT
Location: Trinidad & Tobago
Welcome to the Prana Beauty TT FAQ page. Here you’ll find answers to common questions about our products, ordering, payment, delivery, returns, and skincare use.
Prana Beauty TT is a Trinidad & Tobago-based beauty and skincare business offering natural skincare, hair care, body care, lip care, combos, gift items, and related products.
All of our skin care products are made with natural, plant-based, herbal, or traditional ingredients according to ayurvedic principles. Product details may vary by item, so we recommend checking each product description and ingredient list before purchasing.
Product suitability may vary depending on your skin type and sensitivity. Some products may be suitable for oily skin, dry skin, combination skin, sensitive skin, or normal skin.
Please read each product description carefully before ordering. If you have sensitive skin, allergies, or a medical skin condition, we recommend consulting a qualified medical professional before using any new skincare product.
Yes. We recommend doing a patch test before using any new skincare, hair care, body care, or lip care product.
Apply a small amount to a small area of skin and wait 24 hours. If irritation, redness, itching, burning, or discomfort occurs, discontinue use immediately.
Our products are intended for general beauty, skincare, and personal care use. Results may vary from person to person.
We do not guarantee medical results or claim to cure, treat, or prevent any medical skin condition.
You can place an order directly through our website:
After your order is placed, we may contact you by phone, WhatsApp, email, or social media to confirm your order, payment method, and delivery details.
We may offer payment options such as:
For bank transfers, orders are usually processed after payment is confirmed.
Yes, where available. If you choose Cash on Delivery, payment must be made in full when your order is delivered.
Please ensure someone is available to receive and pay for the order.
Yes. If you choose Local Bank Transfer, bank details will be provided at checkout or after your order is placed.
Please send proof of payment by WhatsApp or email so your order can be confirmed and processed.
We currently deliver within Trinidad & Tobago.
Delivery availability may depend on your area. Some locations may require special delivery arrangements or may have limited delivery days.
Estimated delivery time is usually:
Trinidad: 24 Hours
Tobago: TTPOST Schedule
Delivery times are estimates and may vary due to weather, traffic, public holidays, courier delays, or other circumstances outside our control.
Delivery fees may vary depending on your location and order size.
Delivery fee: FREE for all orders over TT$250
Any delivery cost will be communicated before your order is finalized.
Pickup may be available by arrangement.
Please wait for confirmation before collecting your order.
Please contact us as soon as possible if you need to change your delivery address or contact details.
Changes may not be possible once your order has already been processed or sent out for delivery.
If no one is available to receive the order, we may contact you to arrange another delivery attempt.
Additional delivery fees may apply for repeated delivery attempts.
Due to the nature of skincare, beauty, and personal care products, we generally do not accept returns or exchanges once products have been delivered or collected.
This is for hygiene and safety reasons.
Please review our Return Policy for full details.
This applies only to prepaid orders. Please contact us as soon as possible, preferably within 24 hours of receiving your order.
Send us:
We will review the matter and assist where appropriate.
Orders may only be cancelled before they are processed, packed, dispatched, or prepared for delivery.
Please contact us as soon as possible if you need to cancel your order.
Some natural or herbal ingredients may not be suitable during pregnancy or breastfeeding.
If you are pregnant, breastfeeding, using medication, or have a medical condition, please consult a qualified medical professional before using any new skincare, hair care, body care, or herbal product.
Our products are intended for general consumer use and may not be suitable for young children unless clearly stated.
Please read product instructions carefully and consult a qualified professional if unsure.
Store products in a cool, dry place away from direct sunlight, heat, and moisture.
Always close containers properly after use and follow any storage instructions shown on the product packaging.
Yes. Skincare and beauty results can vary depending on skin type, routine, consistency, lifestyle, environment, and individual sensitivity.
We do not guarantee identical results for every customer.
Yes. We may offer product combos, bundles, skincare sets, gift items, and seasonal selections.
Availability may vary depending on stock.
For orders, questions, product advice, delivery updates, or customer support, please contact us:
Prana Beauty TT
Website: www.pranabeautytt.com
Email: sales@pranabeautytt.com
Phone/WhatsApp: 868 263 9018
Location: Trinidad & Tobago