FREE DELIVERY on all Orders Over TT$250
No Credit Card Required To Place an Order

FAQs

Website: www.pranabeautytt.com
Business Name: Prana Beauty TT
Location: Trinidad & Tobago

Welcome to the Prana Beauty TT FAQ page. Here you’ll find answers to common questions about our products, ordering, payment, delivery, returns, and skincare use.

1. What is Prana Beauty TT?

Prana Beauty TT is a Trinidad & Tobago-based beauty and skincare business offering natural skincare, hair care, body care, lip care, combos, gift items, and related products.

2. Are your products natural?

All of our skin care products are made with natural, plant-based, herbal, or traditional ingredients according to ayurvedic principles. Product details may vary by item, so we recommend checking each product description and ingredient list before purchasing.

3. Are your products suitable for all skin types?

Product suitability may vary depending on your skin type and sensitivity. Some products may be suitable for oily skin, dry skin, combination skin, sensitive skin, or normal skin.

Please read each product description carefully before ordering. If you have sensitive skin, allergies, or a medical skin condition, we recommend consulting a qualified medical professional before using any new skincare product.

4. Should I do a patch test before using a product?

Yes. We recommend doing a patch test before using any new skincare, hair care, body care, or lip care product.

Apply a small amount to a small area of skin and wait 24 hours. If irritation, redness, itching, burning, or discomfort occurs, discontinue use immediately.

5. Can your products treat acne, pigmentation, dark spots, or other skin concerns?

Our products are intended for general beauty, skincare, and personal care use. Results may vary from person to person.

We do not guarantee medical results or claim to cure, treat, or prevent any medical skin condition.

6. How do I place an order?

You can place an order directly through our website:

www.pranabeautytt.com/

After your order is placed, we may contact you by phone, WhatsApp, email, or social media to confirm your order, payment method, and delivery details.

7. What payment methods do you accept?

We may offer payment options such as:

  • Cash on Delivery
  • Local Bank Transfer
  • Other payment methods listed on the website

For bank transfers, orders are usually processed after payment is confirmed.

8. Do you offer Cash on Delivery?

Yes, where available. If you choose Cash on Delivery, payment must be made in full when your order is delivered.

Please ensure someone is available to receive and pay for the order.

9. Do you accept local bank transfers?

Yes. If you choose Local Bank Transfer, bank details will be provided at checkout or after your order is placed.

Please send proof of payment by WhatsApp or email so your order can be confirmed and processed.

10. Where do you deliver?

We currently deliver within Trinidad & Tobago.

Delivery availability may depend on your area. Some locations may require special delivery arrangements or may have limited delivery days.

11. How long does delivery take?

Estimated delivery time is usually:

Trinidad: 24 Hours
Tobago: TTPOST Schedule

Delivery times are estimates and may vary due to weather, traffic, public holidays, courier delays, or other circumstances outside our control.

12. How much does delivery cost?

Delivery fees may vary depending on your location and order size.

Delivery fee: FREE for all orders over TT$250

Any delivery cost will be communicated before your order is finalized.

13. Can I collect my order instead of delivery?

Pickup may be available by arrangement.

Please wait for confirmation before collecting your order.

14. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address or contact details.

Changes may not be possible once your order has already been processed or sent out for delivery.

15. What happens if I miss my delivery?

If no one is available to receive the order, we may contact you to arrange another delivery attempt.

Additional delivery fees may apply for repeated delivery attempts.

16. Do you accept returns?

Due to the nature of skincare, beauty, and personal care products, we generally do not accept returns or exchanges once products have been delivered or collected.

This is for hygiene and safety reasons.

Please review our Return Policy for full details.

17. What if I receive a damaged, leaking, defective, or incorrect item?

This applies only to prepaid orders. Please contact us as soon as possible, preferably within 24 hours of receiving your order.

Send us:

  • Your name
  • Order number, if available
  • Photos or video of the item and packaging
  • A brief description of the issue

We will review the matter and assist where appropriate.

18. Can I cancel my order?

Orders may only be cancelled before they are processed, packed, dispatched, or prepared for delivery.

Please contact us as soon as possible if you need to cancel your order.

19. Are your products safe for pregnant or breastfeeding customers?

Some natural or herbal ingredients may not be suitable during pregnancy or breastfeeding.

If you are pregnant, breastfeeding, using medication, or have a medical condition, please consult a qualified medical professional before using any new skincare, hair care, body care, or herbal product.

20. Are your products suitable for children?

Our products are intended for general consumer use and may not be suitable for young children unless clearly stated.

Please read product instructions carefully and consult a qualified professional if unsure.

21. How should I store my products?

Store products in a cool, dry place away from direct sunlight, heat, and moisture.

Always close containers properly after use and follow any storage instructions shown on the product packaging.

22. Do product results vary?

Yes. Skincare and beauty results can vary depending on skin type, routine, consistency, lifestyle, environment, and individual sensitivity.

We do not guarantee identical results for every customer.

23. Do you offer combos or gift items?

Yes. We may offer product combos, bundles, skincare sets, gift items, and seasonal selections.

Availability may vary depending on stock.

24. How can I contact Prana Beauty TT?

For orders, questions, product advice, delivery updates, or customer support, please contact us:

Prana Beauty TT
Website: www.pranabeautytt.com
Email: sales@pranabeautytt.com
Phone/WhatsApp: 868 263 9018
Location: Trinidad & Tobago

0

Your Cart Is Empty

No products in the cart.