Return Policy

For health, hygiene, and safety reasons, we generally do not accept returns or exchanges on skincare, hair care, body care, lip care, or personal care products once they have been delivered or collected.

This includes products that have been:

• Opened
• Used
• Tested
• Damaged after delivery
• Removed from original packaging
• Stored incorrectly by the customer

If you receive an item via TTPOST that is damaged, defective, leaking, or incorrect, please contact us as soon as possible.

You must notify us within 48 hours of receiving your order.

Please provide:

• Your name
• Order number, if available
• A photo or video of the damaged, defective, or incorrect item
• A photo of the packaging
• A brief description of the issue

Once reviewed, we may offer a replacement, exchange, store credit, or another suitable solution depending on the situation.

If you receive an item via COD from one of our STAFF please verify your product before the courier leaves as there will be no exchange after.

The following items are not eligible for return or exchange:

• Opened skincare products
• Used beauty or personal care products
• Lip care products
• Products with broken seals
• Products without original packaging
• Sale or promotional items
• Gift items that have been opened or used
• Items damaged due to misuse, mishandling, or improper storage

Everyone’s skin is different. We recommend reviewing the ingredients carefully before purchasing and doing a patch test before using any new skincare or beauty product.

Prana Beauty TT is not responsible for individual allergic reactions, irritation, sensitivity, or results that may vary from person to person.

If you experience irritation or discomfort, discontinue use immediately and seek medical advice if necessary.

We do not accept returns, refunds, or exchanges because of change of mind after an order has been delivered or collected.

This includes situations where:

• You no longer want the item
• You ordered the wrong product
• You changed your preference
• You did not like the scent, texture, or feel of the product after opening it

Please review your order carefully before confirming your purchase.

If you need to cancel an order, please contact us as soon as possible.

Orders may only be cancelled before they are processed, dispatched, or prepared for delivery.

Once an order has been sent out for delivery, cancellation may no longer be possible.

Refunds are only considered in special cases, such as when an item is confirmed to be damaged, defective, unavailable, or incorrectly supplied.

Approved refunds may be processed by:

• Bank transfer
• Store credit
• Replacement product
• Another agreed method

Refund processing times may vary depending on the payment method and the circumstances of the order.

Exchanges may be considered only if the item is damaged, defective, or incorrectly supplied, and the issue is reported within the required timeframe.

The item must be unused, unopened, and in its original packaging where applicable.

Delivery fees are generally non-refundable.

If a replacement is approved due to an error on our part, we will cover the cost of redelivery.

If an exchange or redelivery is requested for any other reason, additional delivery charges may apply.

After receiving your order, please store products according to the product instructions.

We are not responsible for damage caused by heat, sunlight, moisture, contamination, improper storage, or misuse after delivery.

For return, exchange, refund, or order issue enquiries, please contact us:

Prana Beauty TT
Website: www.pranabeautytt.com
Email: sales@pranabeautytt.com
Phone/WhatsApp: 868 263 9018
Location: Trinidad & Tobago